We strive to offer the best shopping experience, including fast and hassle-free returns. If you have any problem about the return,please contact customer Service to process your return by email@example.com.
Product Return Policy as Follow:
Note: Every product can be returned within 30 days after received your order.
The Products are Fine, But I Changed My Mind
Products with no quality-related issues can be returned within 30 days after received your order. For more details on the return policy, please contact our Customer Service.
Products with Quality Problems
We guarantee all of our products are brand new and high quality. If the item arrived damaged, not working or defect, please contact us within 30 days of receiving the product. We will usually resend the products or offer you a full refund.
When can I expect my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that returned merchandise needs to be in original packaging and condition, make sure to include all materials, manuals, instructions, etc.
What am I Allowed to Return?
We will be happy to replace any items that have been damaged by our couriers on their way to you or any item that develops a fault covered by the warranty. However, we also allow customers to return entire orders they don't want or return individual products that don't meet their requirements. The only stipulation is that the products you want to return haven't been used, reach us in a saleable condition within 30days of receipt and that you've had your return authorized by us before sending the item back.
Who Pays the Postage Costs?
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Are There Any Products I can't Return?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We're unable to accept returns for items that have been made to order. We're unable to handle faulty products purchased elsewhere or those that are outside the warranty period.We're unable to accept returns for gift cards.
What is the return shipping address?
Our return shipping address is: Dongcai Feng,Room 468,No.35-2,Yongfu Road,Guangzhou,510095 China +8618826091133